Zenni Optical Reviews

The best place to buy glasses. www.ZenniOptical.com Based on 284 customer reviews from our shopper community, Zenni Optical’s overall rating is 4.67 out of 5 stars and 94% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Zenni Optical overall a good value option, based on a rating of 3.67 from 3 votes. The most common issues with Zenni Optical are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 2.67, 1.0, 2.0 and 1.0.

4.7

284 Reviews

Overall Rating

5 Stars

240

4 Stars

24

3 Stars

2

2 Stars

6

1 Star

12

Good Value

3.7

Price & Quality

1.0

Shipping & Delivery

2.7

Customer Service

2.0

Return Policy

1.0

All Reviews (284)
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MiriamJacobs
May 12, 2023
"It was so easy"
It was so easy. I went online, sorted, filtered and the site gave me exactly what I was asking for. Order process is simple and everything came in a timely manner, just as promised. So much better than going in a store. Have already ordered second pairs of everything, just so I have glasses in both vehicles, one pair at the office and another at home.
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WillardJimenez
May 12, 2023
"My glasses were made wrong, BUT....."
My glasses were made wrong. Because of the snow, I didn't get into my eye clinic until, I think it was March, even though I had purchased the glasses in January. They determined the prescription was not correct. When I contacted Zenni, I didn't expect anything, but I did want to let you know. Well, I was sent a label to return the glasses and they were remade. Since I found out the prescription was okay, I have purchased another pair and am contemplating getting two more. That should show you the confidence I have in Zenni. I am singing Zenni's praises to anyone that will listen!
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MeghanRoberts
May 12, 2023
"Excelente products"
I already bought 2 pairs they're incredible, materials are good exactly as the pictures totally recommended.
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beautifulmouse653
May 12, 2023
"They come out great every time"
They come out great every time! We’ve been buying from you for years, never disappointed.
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yellowelephant984
May 12, 2023
"Fast and easy but wrong in the end."
Fast and easy! Ordered on Monday, received on Thursday. Unfortunately, I made an error on my prescription and did not get the bifocals I needed. Zenni's chat person was able to get me a return authorization but was not able to assist me in getting the right glasses. I was happy with my frames though and I will be redoing my order.
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greenpanda929
May 12, 2023
"Progressive wearers beware"
Terrible when it comes to progressive lenses. I was a loyal Zenni customer for years, but after this order I won't be going back. They insist the lenses were made correctly, but every point of the distance and midrange part of the lens is blurry AF. Really bad experience all around.
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beautifulgoose756
May 12, 2023
"Very good quality of lenses and frame…"
Very good quality of lenses and frame against an affordable price. The postage period takes too long.
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ticklishkoala301
May 12, 2023
"Very dissatisfied receive damage goods after waiting for RUSH"
Ordered glasses that came bent and damaged very disappointed, been buying glasses from here for years.
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BrettLucas
May 12, 2023
"Quality glasses at half the price."
Great experience with buying online. Customer support is very good as well. I will definitely buy again.
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blueleopard767
May 12, 2023
"Great! Would order again"
Eye glasses came earlier than expected. Packaged nicely
Also customer service was amazing. Would definitely order again.
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NathanielBaker
May 12, 2023
"Great glasses"
Great glasses! Just like the ones I paid $400 for. From now on I'm only buying my glasses from this website. I want one in every color and style.
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JeanRomero
May 12, 2023
"Love the different frame choices"
Love the different frame choices! And they always arrive so fast!!
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Riley.Hanson
May 11, 2023
"I really loved them but…"
I really loved them! And they felt really sturdy at first. But, one of the arms of my glasses just fell off when I went to pick them up. Looks like glue that was holding it together just wasn’t supportive enough.
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Bunny
May 11, 2023
"The frame just as in the photo"
The frame just as in the photo, the prescription just as it should, the manufacturing time and shipping, everything as expected. Always pleased with my purchases.
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Mitch1991
May 11, 2023
"Great recommendation"
Your site was recommended by both my son and son-in-law. I loved the options, styles, and price was very reasonable. Thank you!

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Questions & Answers
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Unable to see out of the glasses. same prescription as the pair i am wearing. very bummed

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I love my glasses but one of the clip ons (amber) had a little screw pop off the second time i wore them ..

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Is there one in san francico,ca?

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Can lenses be replaced locally when a prescription change is needed?

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What is the guarantee on the scratch resistance on the lenses?

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